Privacy Policy
Last Updated: January 12, 2025
1. Introduction
MultiSage ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, and password when you create an account
- OAuth Information: When using Google or GitHub login, we receive your name, email, and profile picture
- Questions and Prompts: The questions you submit to the AI models
- Payment Information: Processed securely by Polar.sh (we do not store payment details)
2.2 Automatically Collected Information
- Usage Data: Conversation history, timestamps, credit usage
- Technical Data: IP address, browser type, device information, operating system
- Cookies: Session cookies for authentication and preferences
3. How We Use Your Information
We use your information to:
- Provide and maintain the Service
- Process your questions through AI models
- Manage your account and authentication
- Process payments and manage credits
- Send you service-related communications
- Improve and optimize the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
4.1 Third-Party AI Providers
Your questions are sent to the following AI providers for processing:
- Anthropic (Claude): Subject to Anthropic's Privacy Policy
- OpenAI (GPT): Subject to OpenAI's Privacy Policy
- Google (Gemini): Subject to Google's Privacy Policy
These providers may use your data according to their own privacy policies. We recommend reviewing their policies.
4.2 Payment Processor
Payment information is processed by Polar.sh. We do not store your credit card or payment details. Polar.sh's privacy policy governs their data practices.
4.3 Other Third Parties
We may share information with:
- Service providers who help us operate the Service
- Analytics providers to understand usage patterns
- Legal authorities when required by law
4.4 We Do NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Data Retention
- Account Data: Retained while your account is active
- Conversation History: Retained for your access unless you delete them
- Payment Records: Retained for legal and tax compliance (typically 7 years)
- Deleted Accounts: Personal data deleted within 30 days of account deletion
6. Data Security
We implement security measures to protect your data:
- Encryption in transit (HTTPS/TLS)
- Encrypted passwords using industry-standard hashing
- Secure authentication using BetterAuth
- Regular security updates and monitoring
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Your Privacy Rights
7.1 Access and Control
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your account and data
- Export your conversation history
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
7.2 Exercising Your Rights
To exercise these rights, contact us at [email protected] or use the account settings in the Service.
7.3 Regional Rights
- EU/EEA (GDPR): Right to data portability, right to be forgotten, right to restrict processing
- California (CCPA): Right to know what data is collected, right to deletion, right to opt-out of sale
- Other Regions: Additional rights may apply based on your location
8. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for authentication and core functionality
- Analytics Cookies: To understand how the Service is used (optional)
You can control cookies through your browser settings, but disabling essential cookies may affect functionality.
9. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Service. The "Last Updated" date at the top reflects when changes were made.
12. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
13. AI Model Provider Policies
Please review the privacy policies of our AI providers:
14. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
15. Data Protection Officer
If you are in the EU/EEA and have concerns about our data practices, you may contact our Data Protection Officer at [email protected] or lodge a complaint with your local data protection authority.